AI Disclosure and Responsible Use Policy

United AI Group provides AI-powered systems designed to assist businesses with communication, automation, intake, customer support, scheduling, lead follow-up, and workflow support. This policy explains important limitations and responsibilities.

AI systems are tools. They are not humans, licensed professionals, emergency responders, or final decision-makers. AI outputs may be incorrect, incomplete, outdated, biased, or inappropriate. Clients must use human judgment and review before relying on AI outputs.

Human oversight is required for regulated industries, customer complaints, disputes, medical/legal/financial/insurance/employment/housing/safety questions, pricing exceptions, refunds, contracts, emergencies, and any output that could materially affect a person or business.

Where required by law or appropriate for transparency, clients should disclose that a user is interacting with an AI-assisted system. Suggested copy: "This interaction may be assisted by an AI system for customer support, scheduling, intake, or business automation. AI can make mistakes. For important matters, please request human assistance."

AI systems must not be used to impersonate a person without authorization, clone a voice without clear permission, deceive users, generate fake reviews, provide professional advice, make high-risk decisions without human review, replace emergency services, harass people, discriminate, manipulate, exploit, generate spam, run phishing, or commit fraud.

AI voice tools must not impersonate or clone a person, company, government agency, professional, or public figure without authorization. Clients are responsible for consent, disclosure, recording, telemarketing, and synthetic media compliance.

Clients must not instruct AI systems to make unsupported claims about revenue, guaranteed results, medical outcomes, legal outcomes, investment performance, loan approvals, insurance coverage, or business growth. Marketing claims must be truthful, substantiated, and not misleading.

AI agents should escalate emergencies, anger, threats, complaints, legal demands, medical questions, refund disputes, pricing exceptions, complex issues, and requests outside the approved knowledge base. Clients should regularly review transcripts, call logs, missed leads, incorrect answers, opt-outs, complaints, and feedback.