Terms of Service

These Terms of Service (the "Terms") govern your access to and use of UnitedAIGroup.com, subscriptions, demos, AI systems, automations, consulting, onboarding, workflow configurations, AI voice receptionists, AI chatbots, lead follow-up systems, software integrations, and related services provided by United AI Group LLC ("United AI Group," "Company," "we," "us," or "our"). By visiting the website, creating an account, submitting a form, booking a consultation, approving a proposal, paying an invoice, using a trial, or using the services, you agree to these Terms. If you do not agree, do not use the services.

Company: United AI Group LLC

Business Address: United AI Group LLC, 400 Rella Blvd, Ste 207-287, Montebello, NY 10901, United States

Email: contact@unitedaigroup.com

Website: UnitedAIGroup.com

Effective Date: May 6, 2026

United AI Group provides AI-powered business automation and implementation services. Services may include AI website assistants, AI talking website tools, AI voice receptionists, AI chatbots, AI lead follow-up agents, workflow automation, CRM integration, form automation, email/SMS/call automation, appointment routing, prompt design, onboarding, testing, support, and related business automation consulting.

Services are intended for operational assistance only. The services are not intended for emergency response, professional advice, regulated decision-making, or fully autonomous decisions without human oversight.

Service descriptions, features, pricing, usage limits, launch timelines, support levels, integrations, and deliverables may depend on your selected plan, checkout page, invoice, proposal, order form, statement of work, or written agreement. If a signed agreement conflicts with these Terms, the signed agreement controls only for the conflicting subject matter.

We may improve, modify, limit, replace, or discontinue features from time to time. Marketing examples, demos, screenshots, and sample workflows are illustrative and do not guarantee that every feature is included in every plan.

You agree to provide accurate information, protect login credentials, limit access to authorized users, and monitor activity under your account. You are responsible for all use by employees, contractors, agents, customers, or anyone who accesses the services through your website, phone number, forms, CRM, credentials, links, or integrations.

You are responsible for your business, customers, customer data, instructions, content, compliance obligations, and final decisions. You agree to use the services lawfully, provide accurate scripts and business information, obtain required consents, maintain required licenses and insurance, keep backups, monitor AI systems after launch, and stop or correct any AI behavior that is inaccurate, unsafe, misleading, unlawful, or inappropriate.

Artificial intelligence systems can produce incorrect, incomplete, outdated, biased, unexpected, or inappropriate outputs. AI may misunderstand context, hallucinate facts, fail to recognize urgency, or provide responses that require review. You agree that AI outputs are not guaranteed to be accurate, complete, compliant, secure, or suitable for any particular purpose. Human review is required before relying on AI outputs for important decisions.

The services do not provide legal, medical, financial, tax, accounting, insurance, clinical, employment, mental health, emergency, or other licensed professional advice. AI systems may assist with general information, intake, scheduling, routing, FAQs, and workflow support, but they are not a substitute for qualified professionals.

The services must not be used for emergencies, crisis intervention, life-safety decisions, medical diagnosis or treatment, legal representation, financial trading, credit decisions, employment hiring decisions, housing eligibility, insurance underwriting, law enforcement, or any decision that materially affects rights, safety, health, finances, liberty, or access to essential services. Emergency users should be directed to call 911 or appropriate emergency services.

Unless United AI Group signs a separate Business Associate Agreement and written healthcare data agreement, you must not submit protected health information, medical records, diagnosis information, treatment information, patient portal data, or other regulated health information into the services. Healthcare and dental clients are responsible for HIPAA, state privacy laws, professional rules, patient consent, recording consent, and appropriate human oversight.

If the services are used to call, text, email, record, transcribe, route, score, or follow up with leads, customers, patients, clients, or prospects, you are responsible for all applicable consent, opt-out, unsubscribe, telemarketing, call recording, AI disclosure, spam, do-not-call, privacy, and industry-specific obligations. You represent that any lead list, customer list, phone number, email address, or CRM data you provide was collected lawfully and may be used for the requested communications.

The services may rely on third-party providers, including AI model providers, hosting providers, telephony providers, SMS providers, email providers, CRM platforms, payment processors, automation tools, analytics tools, calendar providers, transcription providers, and voice services. Third-party services have their own terms, privacy policies, pricing, approvals, outages, usage limits, and restrictions. United AI Group is not responsible for third-party failures, suspensions, policy changes, API changes, deliverability issues, number registration issues, or pricing changes.

"Client Content" means content, scripts, prompts, documents, websites, CRM data, lead lists, customer information, recordings, transcripts, logos, images, instructions, and other materials you provide or connect. You retain ownership of your Client Content. You grant United AI Group a limited license to access, use, host, process, transmit, modify, configure, and create outputs from Client Content to provide, maintain, secure, troubleshoot, and support the services.

You represent that you have all rights, permissions, notices, and consents required to provide Client Content to us and to use it with the services.

United AI Group owns or licenses its websites, templates, prompts, workflows, system designs, training materials, documentation, configurations, AI agent designs, scripts, playbooks, methods, know-how, trade secrets, branding, and other intellectual property. Unless a written agreement says otherwise, you receive a limited, non-exclusive, non-transferable license to use configured services for your internal business purposes while your account is active and paid in full.

Subject to payment and these Terms, you may use AI-generated outputs produced for your business through the services. You are responsible for reviewing outputs and ensuring they are accurate, lawful, non-infringing, non-misleading, and appropriate. AI outputs may not be unique and may not be copyrightable or legally protectable.

You must not use the services for unlawful, harmful, abusive, deceptive, infringing, discriminatory, exploitative, harassing, spam-related, or high-risk purposes. We may suspend, restrict, throttle, or terminate services if we believe your use violates these Terms, creates risk, harms others, violates third-party policies, or exposes United AI Group to legal, security, regulatory, reputational, or operational risk.

Fees are set forth on our website, invoices, proposals, order forms, checkout pages, or written agreements. Unless otherwise stated, fees are in U.S. dollars. Subscription services renew automatically on a monthly, annual, or other recurring basis shown at checkout or in writing until canceled. You authorize United AI Group and its payment processor to charge your payment method for recurring fees, setup fees, usage fees, overage fees, taxes, and other amounts due.

We may offer free trials, low-cost trials, discounts, pilots, or promotional offers. Trial terms may include limits on time, features, usage, setup, support, or deliverables. If a trial converts into a paid subscription, the price, renewal schedule, and cancellation terms should be disclosed at checkout or in writing. You are responsible for canceling before the trial ends if you do not want to continue.

Some plans include setup, onboarding, consultation, custom workflow configuration, prompt design, phone setup, CRM connection, website widget installation, testing, or similar work. Setup fees are generally non-refundable once work begins unless required by law or expressly stated in writing. Timelines depend on client responsiveness, third-party approvals, available credentials, content readiness, domain/DNS setup, compliance reviews, phone registration, payment status, and complexity.

Cancellation stops future billing but does not automatically refund past fees, setup fees, current billing cycle fees, usage fees, third-party fees, or completed work unless required by law or stated in writing. See the Refund and Cancellation Policy for details.

We aim to provide commercially reasonable support and availability, but we do not guarantee uninterrupted, error-free, or always-available services. Unless a signed SLA says otherwise, no uptime, response time, resolution time, revenue outcome, lead volume, conversion rate, or performance guarantee applies.

Each party may receive non-public business, technical, customer, pricing, operational, or strategic information from the other party. The receiving party agrees to use reasonable care to protect confidential information and use it only for the relationship between the parties. Confidential information does not include information that is public, independently developed, lawfully obtained from a third party, already known without confidentiality obligations, or required to be disclosed by law.

Our processing of personal information is described in the Privacy Policy. We use commercially reasonable safeguards designed to protect information, but no system is completely secure. You are responsible for strong passwords, access controls, backups, your systems, connected tools, and prompt notice of suspected security issues.

The services are provided "as is" and "as available" to the maximum extent permitted by law. United AI Group disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security, compatibility, and uninterrupted operation. We do not guarantee leads, revenue, sales, appointments, conversions, customer satisfaction, cost savings, or business growth.

To the maximum extent permitted by law, United AI Group LLC and its owners, officers, employees, contractors, affiliates, suppliers, and providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business, lost goodwill, lost data, business interruption, substitute services, customer complaints, compliance failures, or decisions made based on AI outputs. Our total liability for any claim will not exceed the amount you paid to United AI Group for the services giving rise to the claim during the thirty (30) days before the event giving rise to liability.

You agree to defend, indemnify, and hold harmless United AI Group LLC and its owners, officers, employees, contractors, affiliates, suppliers, and providers from claims, damages, losses, liabilities, fines, penalties, costs, and expenses, including reasonable attorneys' fees, arising from your use of the services, Client Content, customer data, lead lists, communications, business practices, violation of these Terms, violation of law, failure to obtain required consents, or infringement of third-party rights.

These Terms are governed by the laws of the State of New York. Before filing a formal claim, the parties agree to try to resolve disputes informally by emailing contact@unitedaigroup.com and allowing at least thirty (30) days for response. To the maximum extent permitted by law, disputes will be resolved by binding arbitration in Rockland County, New York, except either party may bring eligible claims in small claims court or seek injunctive relief for intellectual property, confidentiality, or unauthorized access issues. Class actions and class arbitrations are waived to the maximum extent permitted by law.

We may update these Terms from time to time. Continued use after changes become effective means you accept the updated Terms. If we make material changes that materially reduce your rights or materially expand our use of personal information in a way that requires consent by law, we will provide notice or obtain consent as required.

United AI Group LLC

400 Rella Blvd, Ste 207-287

Montebello, NY 10901

United States

Email: contact@unitedaigroup.com

Website: UnitedAIGroup.com